TESVX Store Policy
Garantiebedingungen
TESVX stands behind the quality of every product we sell. This policy explains what is covered, what is not, and how to make a claim.
Identität des Händlers: TESVX is operated by Shenzhen Yunhaoyang Technology Co., Ltd..
- Electronics
- 1 Jahr
- Zubehör
- 30 days
- Remedy
- Ersatz
- Überprüfen
- 1-3 Werktage
Bei Ankunft prüfen
Check non-electronic accessories before you install them.
Once a non-electronic accessory is installed, or 30 days after delivery, it is considered accepted and is no longer covered.
Details zur Richtlinie
1. Coverage by Product Type
| Produkttyp | Abdeckung |
|---|---|
| Non-electronic accessories (mats, covers, trims, storage, exterior parts and similar) | Quality defects can be exchanged within 30 days of delivery. Once the item is installed, or after this period, it is considered accepted and is no longer covered. |
| Electronic products (screens, lighting, powered modules and similar) | 1 year limited warranty from the delivery date, for purchases made on tesvx.com. |
If you added an extended Store Warranty at checkout, the coverage period shown on your order applies in place of the standard period above.
2. What We Do
- Replacement: products that fail because of a defect in materials or workmanship are replaced free of charge with the same or a comparable model. Warranty items are replaced, not repaired.
- Refund: if a replacement isn’t possible, we may offer a partial or full refund depending on the case.
3. What Is Not Covered
- Normal wear and tear, including consumable parts;
- Damage from misuse, abuse, accidents, improper installation, unauthorized modification or repair, or exposure to extreme conditions;
- Damage from fire, flood, earthquake or other natural events;
- Problems caused by not following the product instructions;
- Natural material characteristics that are not defects — for example the weave of real carbon fiber shifting slightly on curves, or packing creases in seat covers that relax after installation.
4. How to Make a Warranty Claim
E-Mail support@tesvx.com or use the Kontaktformular with:
- Your order number and proof of purchase;
- Vehicle model, year and VIN;
- A clear description of the problem, including how the product was used and when the issue started;
- Clear photos and, where helpful, a short video showing the issue (and the installation area for fitment problems).
We normally review claims within 1-3 business days.
5. Shipping for Warranty Replacements
- We cover shipping for replacements of products used for 180 days or less.
- For products used longer than 180 days, the replacement is free but you pay the actual shipping cost of the new item.
6. Installation and Your Vehicle
Our products are aftermarket accessories designed for Tesla vehicles. TESVX is an independent store and is not affiliated with, sponsored or endorsed by Tesla, Inc. Please follow the installation guide, and consider professional installation for electrical or structural parts. Questions about your vehicle’s factory warranty should be directed to your vehicle manufacturer.
7. Changes
We may update this policy from time to time. The version on this page at the time of your purchase applies to your order.
Support
Warranty Claims
E-Mail support@tesvx.com with your order number, VIN and photos or video. We reply within 12 hours during service hours.
Your mandatory consumer rights remain unaffected. Store return conditions, fees, reporting requests and warranty limits do not exclude statutory rights or remedies that cannot lawfully be restricted. The requested damage-reporting period helps us investigate promptly; it is not a waiver of those rights.
Business Information
TESVX is operated by Shenzhen Yunhaoyang Technology Co., Ltd..
Room 203, No. 12, Lane 13, Lingxia Garden, Area 36, Shanghe Community, Xin'an Subdistrict, Bao'an District, Shenzhen, Guangdong 518101, ChinaBusiness address only, not a return address. Please contact support@tesvx.com before sending any return.
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