Häufig gestellte Fragen

Visa, Mastercard, American Express and Discover cards, PayPal, Apple Pay and Google Pay. All payments are processed by secure, PCI-compliant payment providers — we never see or store your full card number. See Payment Methods.

Yes, before it ships. Contact us as soon as possible with your order number. After shipment we will try to intercept the parcel, but this cannot be guaranteed.

Contact us right away. We can update it before shipment. After shipment the parcel is with the carrier, so you may need to contact the local carrier.

Whether codes can be combined depends on each offer. Individual-use codes cannot be combined with other codes. Eligible codes can be used with reward points where checkout permits it. See Gutscheine & Rabatte.

Common reasons: the code doesn’t apply to the items in your cart, it was typed incorrectly, it has expired, or it didn’t come from an official TESVX channel.

Delivery time = processing time + shipping time. Orders are usually processed within 1-3 business days. With Free Shipping, delivery after shipment usually takes 7-15 days to the US and Canada, 7-12 days to the UK and Europe, and 5-10 days to Australia. See the Versandbedingungen.

Yes, we ship worldwide. Orders at least US$149 (eligible item subtotal after coupon discounts and before reward-point redemption, excluding shipping and taxes) ship free. Below that, the exact shipping fee is shown at checkout before you pay.

Some remote areas carry a carrier surcharge (typically about US$38). In that case our team contacts you before shipping to explain the cost.

Use the tracking number in your shipping confirmation e-mail on our Bestellung verfolgen Seite.

Usually not. Tracking can pause while a parcel moves between carriers or through customs, and some carriers update only on internal systems. If there’s no update for 5 business days, contact us and we will check.

Larger orders may ship in several parcels, each with its own tracking number. If one hasn’t arrived within its expected time, e-mail us your order number and that parcel’s tracking number.

Check with neighbors, your front desk or parcel room, and look for a delivery photo or notice. If it’s still missing, contact the carrier, ask them to open an investigation and get a case number, then send that number to us. We arrange a replacement or refund once the investigation concludes.

Check the latest tracking status first, then contact us — we investigate with the carrier and make it right.

On duty-prepaid (DDP) lines, no — we prepay duties and taxes. On other services, some countries may charge tax on arrival; send us the receipt and we reimburse it, up to 30% of the order value.

Yes for Brazil (CPF/CNPJ), Chile, Israel, Italy (Codice Fiscale), Malaysia, Singapore, South Korea (PCCC) and Turkey (11-digit ID or tax number). Add it to your order notes or e-mail it to us right after ordering.

Usually 1-7 business days, sometimes longer in peak season. If your package is held by customs for more than 21 business days, we send a free replacement or give you a full refund.

You can request a return within 30 days of delivery for unused items in original packaging. Quality problems are on us; preference returns carry a 15% restocking fee and return shipping. See the Rückgabe- & Rückerstattungsrichtlinie.

Yes, within 30 days of delivery for unused items in original packaging. Return the original item, then place a new order once the return is accepted.

Within 24 hours of delivery, take clear photos of the outer and inner packaging, the shipping label and the damaged part, and send them to support@tesvx.com. We arrange a replacement or refund.

Refunds go back to your original payment method within 1-5 business days of approval; your bank usually posts them within 1-7 business days. If it hasn’t arrived, ask us for the ARN reference number to trace it with your bank.

We cover applicable shipping costs when the return is our responsibility (defective or wrong item). For preference returns, original shipping fees are generally not refunded, except where applicable consumer law requires it. A partial refund does not remove our responsibility for a defective or wrong item.

We refund the amount you actually paid. Discount codes are not refundable; points used on the order are returned in proportion to the refund.

Yes. The refund goes to the original card, and your bank credits it to your new card or linked account.

Send us your model, year, factory or region (if known) and the product link, and we will confirm fitment before you order.

Please try the installation guide or video first — some parts look different until fully seated. If it still doesn’t fit, send us your model, year and VIN plus photos or a video of the installation, and we will offer guidance, a replacement or a return.

It’s a natural characteristic, not a defect. During high-temperature molding, the woven fibers stretch and shift slightly where the part curves, so the pattern varies — a sign of genuine carbon fiber.

Yes. Creases come from compression in shipping. Warm them gently with a hair dryer from about 6 cm (2–3 in) away; once installed and stretched, the covers smooth out.

Wipe stains with a soft cloth and a little rubbing alcohol, a foam cleaner or a leather cleaner. Clean light seats every 1–2 weeks, avoid bleach or strong acid or alkali cleaners, and use a sunshade to limit fading.

Most of our products install without cutting or permanent changes. TESVX is independent and not affiliated with Tesla, Inc.; questions about your factory warranty should go to your vehicle manufacturer. Consider professional installation for electrical parts. See the Garantiebedingungen.

Earn 6 points per $1 spent and redeem 120 points = $1 off at checkout. See the Rewards Policy.

E-Mail support@tesvx.com or use live chat. We reply within 12 hours during service hours. See Kontakt.