Versandbedingungen

1. Processing Time

Orders are usually prepared and handed to the carrier within 1-3 Werktage after payment. Weekends and public holidays may add a short delay.

Customized products (for example steering wheels and wheels) have their own production time, shown on the product page or confirmed by our team.

2. Shipping Cost

• Free worldwide shipping on orders at least US$149 (eligible item subtotal after coupon discounts and before reward-point redemption, excluding shipping and taxes).
• For orders below this amount, the shipping fee is calculated at checkout from the package weight and size (volumetric weight), destination and shipping method.
• Remote areas: some carriers charge a remote-area surcharge (typically about US$38). If your address is affected — even on a free-shipping order — we will contact you before shipping. Free shipping may also vary during promotions or for some destinations, such as island territories.

3. Shipping Methods and Delivery Time

Checkout offers two options. Kostenloser Versand is available on orders at least US$149; Express Shipping is a paid option calculated by weight and destination. Estimated delivery times after shipment:

Delivery times start after the order ships and do not include processing time. They are estimates; customs, weather, holidays and carrier delays can extend them.

• We choose the most suitable carrier for your destination. If you need a specific carrier, leave a note on your order.
• Large or heavy items may ship by a different method; we will tell you before shipping.
• Some orders ship in several packages, each with its own tracking number.

4. Order Tracking

When your order ships, we e-mail you the tracking number. You can also check it on our Bestellung verfolgen page. Tracking usually activates within 24-72 hours; some carriers update in batches or only on internal systems. If tracking has not moved for 5 business days, contact us and we will check with the carrier.

Please add support@tesvx.com to your safe-sender list so shipping e-mails reach you.

5. Customs, Duties and Taxes

Duty-prepaid lines (DDP)

Where available for your country, we ship on duty-prepaid lines: TESVX pays duties and taxes in advance and you pay nothing on delivery.

Import tax on arrival

On other services (for example commercial express carriers such as DHL, UPS or FedEx), some countries may still charge import tax. If you are asked to pay, contact us with the tax receipt and we will reimburse the full amount, provided it does not exceed 30% of the order value.

Tax ID required

Brazil (CPF/CNPJ), Chile, Israel, Italy (Codice Fiscale), Malaysia, Singapore, South Korea (PCCC) and Turkey (11-digit ID or tax number). Please add your tax ID in the order notes or e-mail it to us right after ordering.

Declarations

All parcels are declared at their true value and description, as required by law.

Clearance time

Normally 1-7 business days. If your package is held in customs for more than 21 business days, we will send a free replacement or give you a full refund.

6. Address and Phone Number

Please enter a complete address and a reachable phone number — carriers use it to arrange delivery. Before shipment we can update your address; contact us as soon as possible. After shipment the parcel is with the carrier and we may not be able to change it; you may need to contact the local carrier directly.

7. Package Shows “Delivered” but Not Received

1. Check around your property, with neighbors, your building’s front desk or parcel room and household members, and look for a delivery photo or notice slip.
2. If you still can’t find it, contact the carrier with your tracking number, ask them to open an investigation and get a case or claim number.
3. Send the case number to support@tesvx.com. We start our own process immediately and, once the carrier’s investigation concludes (usually 2–3 business days), arrange a replacement or refund as appropriate.

Please act quickly — carrier investigations have time limits.

8. Damaged or Missing Items

Inspect your parcel on arrival. If anything is damaged or missing, contact us within 24 hours of delivery with photos of the outer and inner packaging, the shipping label and the damaged part. We will arrange a replacement or refund. If one package of a multi-package order has not arrived within its expected time, send us your order number and that package’s tracking number.