Datenschutzerklärung

1. Changes to This Policy

We may update this policy to reflect changes to our practices or for legal, operational or regulatory reasons. We will post the revised version here and update the “Last updated” date.

2. Informationen, die wir erheben

Information you give us

• Contact details: name, address, phone number, e-mail.
• Order information: billing and shipping address, payment confirmation, items purchased and, where customs require it, your tax ID.
• Account information: username, password, reward points and preferences.
• Shopping information: items you view or add to your cart or wishlist.
• Vehicle information: model, year, VIN and photos you share for fitment or after-sales support.
• Support information: anything you include in e-mails, chat or forms.
• Reviews and submissions: reviews, photos and videos you post or send us.

You may choose not to provide some information, but certain features (such as checkout) may then be unavailable.

Information collected automatically (“Usage Data”) — we and our service providers use cookies, pixels and similar technologies to collect device and browser information, IP address, approximate location, pages viewed and how you interact with the Site and our e-mails.

Information from third parties — service providers who run the Services for us; payment processors, who collect payment details such as card information and billing address to process your payment (we do not receive or store your full card number); carriers, who provide delivery status; and advertising and analytics partners, through online tracking technologies.

3. How We Use Your Information

Products and services

Processing payments, fulfilling and shipping orders, managing your account and rewards, handling returns, exchanges and warranty claims, and sending order-related notices.

Marketing and advertising

Sending promotional e-mails (with your consent where required) and showing you relevant ads on our Site and other sites.

Security and fraud prevention

Detecting and investigating fraudulent, illegal or malicious activity. Please keep your account credentials safe and contact us if you think your account has been compromised.

Support and improvement

Responding to you and improving our products and Services.

Legal compliance

Meeting tax, customs, accounting and other legal obligations, and enforcing our terms.

4. Cookies

We use cookies to run and improve the Site (for example, remembering your cart, currency and preferences), for analytics and for advertising. Most browsers accept cookies by default; you can remove or block them in your browser settings, but parts of the Site, including checkout, may then not work properly. You can manage optional cookies at any time on Ihre Datenschutzoptionen.

5. How We Disclose Personal Information

• To vendors who perform services for us — hosting, CDN and security (including Cloudflare), payment processing (PayPal), shipping carriers and customs brokers, e-mail delivery, customer support chat, website translation (including AI translation services) and analytics providers;
• To advertising and marketing partners (such as Google), who use it under their own privacy notices;
• When you ask or consent to it, for example to ship your order or when you use social login;
• Within our corporate group;
• In connection with a merger, acquisition or bankruptcy, to comply with legal obligations (such as subpoenas), to enforce our terms, or to protect our rights and the rights of others.

Disclosures in the past 12 months

We do not use or disclose sensitive personal information to infer characteristics about you.

“Sale” and “sharing”. Using cookies and pixels for targeted advertising may count as a “sale” or “sharing” of personal information under some U.S. state laws. We may share identifiers, commercial information and Usage Data with advertising partners for this purpose. You can opt out on Ihre Datenschutzoptionen.

6. User-Generated Content

If you post reviews, photos or other content in public areas of the Services, it will be visible to anyone. We are not responsible for how others use information you choose to make public.

7. Third-Party Websites

Links to third-party sites are provided for convenience. Please review their privacy policies; we are not responsible for their practices.

8. Children

Our Services are not directed to children, and we do not knowingly collect children’s personal information. Parents or guardians who believe their child has given us information can contact us to have it deleted. We do not knowingly sell or share the personal information of anyone under 16.

9. Security and Retention

No security measures are perfect, and information sent over the internet may not be secure in transit; please do not send sensitive information through unsecured channels. We keep personal information for as long as needed to maintain your account, provide the Services, meet legal obligations (order and tax records are kept for 7 years), resolve disputes and enforce our agreements.

10. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access / know the personal information we hold about you and how we use and share it;
• Delete your personal information;
• Korrekt inaccurate personal information;
• Portabilität — receive a copy of your information or have it transferred;
• Opt out of sale, sharing or targeted advertising. If you visit with the Global Privacy Control (GPC) signal enabled, we treat it as an opt-out request for that browser and device. You can also use Ihre Datenschutzoptionen;
• Limit the use of sensitive personal information;
• Restrict processing or withdraw consent where we rely on consent;
• Appeal a decision to decline your request by replying to our response;
• Unsubscribe from marketing e-mails using the link in any e-mail. We may still send non-promotional messages about your account or orders.

To exercise these rights, e-mail support@tesvx.com. We will not discriminate against you for exercising your rights. We may need to verify your identity (for example with your e-mail or account details). You may appoint an authorized agent; we will ask for proof of authorization and may verify your identity directly. We respond within the time required by applicable law.

11. Complaints

If you have a complaint about how we process your personal information, contact us first. If you are not satisfied with our response, depending on where you live you may appeal our decision or lodge a complaint with your local data protection authority.

12. International Users

We may transfer, store and process your personal information outside your country, including in the United States and China, by our staff and service providers. For transfers out of the European Economic Area or the UK, we rely on recognized mechanisms such as the European Commission’s Standard Contractual Clauses, unless the destination has been found to provide adequate protection.