Return & Refund Policy

1. Order Cancellation

You can cancel an order at any time before it ships. E-mail support@tesvx.com or contact live chat with your order number.

If the order has already shipped, we will try to stop it with the carrier, but interception cannot be guaranteed. If it cannot be stopped, the return rules below apply.

2. 30-Day Return Window

You may request a return within 30 days from the date you receive your item. Please contact us and open the return request within this period.

3. Return Conditions

For a voluntary change-of-mind return under our store policy, the item must be:

• In the same condition you received it — unused, uninstalled, with all tags, accessories and manuals;
• In its original packaging; and
• Accompanied by proof of purchase (order number or receipt).

4. Return Reasons and Costs

Please report damaged or incorrect items within 24 hours of delivery with photos (see section 9).

5. How to Return an Item

1. Contact us at support@tesvx.com or via live chat with your order number and reason.
2. Get approval and instructions. Once approved, we e-mail you the return address and packing guidelines.
3. Ship the item back as instructed and send us the tracking number. Declare the parcel at its real value and description.

Parcels returned without an approved return request cannot be accepted.

6. Non-Returnable Items

The following are excluded from voluntary change-of-mind returns, subject to your mandatory consumer rights: customized or made-to-order products such as steering wheels and wheels marked as custom (for non-quality reasons); gift cards; hazardous materials and flammable liquids or gases; and items installed, modified or removed without contacting us first.

Not sure whether an item can be returned? Ask us before you order.

7. Refunds

• After your return arrives and is inspected, we e-mail you whether the refund is approved.
• Approved refunds are issued to your original payment method within 1-5 business days. Your bank or card issuer may need a further 1-7 business days to post it.
• Shipping fees: refunded in full when the return is our responsibility (defective or wrong item). For voluntary preference returns, original shipping fees are generally not refunded, except where applicable consumer law requires it. Partial refunds for defective or wrong items do not remove our responsibility for applicable shipping costs.
• Discount codes and reward points: only the amount you actually paid is refunded. Points used on the order are returned to your account in proportion to the refund.
• Expired or cancelled card: the refund is still sent to the original card; your bank credits it to the new card or linked account.
• Not received yet? Contact us and we can provide the available refund reference (an ARN where supported for card refunds) so your bank or payment provider can trace it.
• Once submitted, a refund is processed under the payment provider’s rules.
• We do not add a separate refund-processing fee. The restocking fee stated above applies to eligible voluntary preference returns only. Transaction fees charged by your bank or payment provider on the original payment are non-refundable.
• Approved return-shipping reimbursements that fall outside the original transaction may be paid via PayPal.

8. Exchanges

The fastest way to exchange is to return the original item and, once the return is accepted, place a new order for the item you want. Exchanges are available within 30 days of delivery for unused items in their original packaging.

9. Information We Need for After-Sales Requests

Vehicle details

Model, year and VIN (and factory or region if known).

Description

A clear description of the problem and when it started.

Photos / video

The product, the outer and inner packaging and the shipping label for damage; the installation area for fitment issues.

Missing information may delay or prevent a return, refund or replacement.