{"id":3875,"date":"2026-09-30T10:04:41","date_gmt":"2026-09-30T10:04:41","guid":{"rendered":"https:\/\/tesvx.com\/index.php\/help-center\/"},"modified":"2026-10-25T19:55:28","modified_gmt":"2026-10-26T03:55:28","slug":"centro-de-ayuda","status":"publish","type":"page","link":"https:\/\/tesvx.com\/es\/help-center\/","title":{"rendered":"Centro de ayuda"},"content":{"rendered":"<div class=\"abpp abpp--help\">\n<nav class=\"abpp-crumb\" aria-label=\"Ruta de navegaci\u00f3n\"><a href=\"https:\/\/tesvx.com\/es\/\">Inicio<\/a> \/ Centro de ayuda<\/nav>\n<header class=\"abpp-hero\">\n<div>\n<p class=\"abpp-eyebrow\">Asistencia y ayuda<\/p>\n<h1 class=\"abpp-title\">TESVX Help Center<\/h1>\n<p class=\"abpp-lead\">Find the right support route for orders, shipping, returns, warranty, fitment questions, rewards and after-sales communication.<\/p>\n<\/div>\n<aside class=\"abpp-quick\" aria-label=\"Referencia r\u00e1pida\"><p class=\"abpp-label\">Referencia r\u00e1pida<\/p><dl>\n<dt>Canales de soporte<\/dt><dd>Order \/ Shipping \/ Fitment<\/dd>\n<dt>Correo electr\u00f3nico<\/dt><dd><a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/dd>\n<dt>WhatsApp<\/dt><dd><a href=\"https:\/\/wa.me\/447525068809\" target=\"_blank\" rel=\"noopener\">+44 7525 068809<\/a><\/dd>\n<dt>Respuesta<\/dt><dd>12 hours<\/dd>\n<\/dl><\/aside>\n<\/header>\n<dl class=\"abpp-kpis\">\n<div><dt>Canales de soporte<\/dt><dd>9<\/dd><\/div>\n<div><dt>Horario de atenci\u00f3n<\/dt><dd>9:00 AM-6:00 PM GMT+8<\/dd><\/div>\n<div><dt>Objetivo de respuesta<\/dt><dd>12 hours<\/dd><\/div>\n<div><dt>Correo electr\u00f3nico de soporte<\/dt><dd><a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/dd><\/div>\n<\/dl>\n<div class=\"abpp-callout\">\n<p class=\"abpp-label\">Derivaci\u00f3n de asistencia<\/p>\n<p class=\"abpp-callout__title\">Empieza por el tema que corresponda a tu caso.<\/p>\n<p>Elegir el canal adecuado nos ayuda a revisar tu solicitud m\u00e1s r\u00e1pido y a gestionar con claridad los casos de pedidos, env\u00edos, devoluciones, garant\u00eda, comentarios y asistencia t\u00e9cnica.<\/p>\n<\/div>\n<section class=\"abpp-sec\"><h2>Canales de soporte<\/h2>\n<div class=\"abpp-routes\">\n<a href=\"https:\/\/tesvx.com\/es\/track-your-order\/\" class=\"abpp-route\"><strong>Sigue tu pedido<\/strong><span>Comprobar el progreso del env\u00edo.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/es\/shipping-policy\/\" class=\"abpp-route\"><strong>Pol\u00edtica de env\u00edo<\/strong><span>Normas y plazos de env\u00edo.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/es\/return-refund-policy\/\" class=\"abpp-route\"><strong>Devoluci\u00f3n y reembolso<\/strong><span>Requisitos para solicitar una devoluci\u00f3n.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/es\/contact-us\/\" class=\"abpp-route\"><strong>Product &amp; Fitment<\/strong><span>Confirm fitment or get installation help.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/es\/faqs\/\" class=\"abpp-route\"><strong>Preguntas frecuentes<\/strong><span>Respuestas r\u00e1pidas a preguntas frecuentes.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/es\/warranty-policy\/\" class=\"abpp-route\"><strong>Servicio de garant\u00eda<\/strong><span>Cobertura de garant\u00eda y reclamaciones.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/es\/rewards-policy\/\" class=\"abpp-route\"><strong>Rewards<\/strong><span>Earn and redeem points.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/es\/coupons-and-discounts\/\" class=\"abpp-route\"><strong>Cupones y descuentos<\/strong><span>Offers and code rules.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/es\/complaints-suggestions\/\" class=\"abpp-route\"><strong>Quejas y sugerencias<\/strong><span>Escalate an unresolved case.<\/span><\/a>\n<\/div>\n<\/section>\n<section class=\"abpp-sec\"><h2>Antes de contactar con nosotros<\/h2>\n<p>Un primer mensaje completo suele ahorrar intercambios de mensajes y nos ayuda a determinar el siguiente paso.<\/p>\n<dl class=\"abpp-defs\">\n<dt>N\u00famero de pedido<\/dt><dd>Incluye el n\u00famero de pedido o el correo electr\u00f3nico utilizado en la compra si tu consulta est\u00e1 relacionada con un pedido.<\/dd>\n<dt>Vehicle and product<\/dt><dd>Your Tesla model and year (VIN for fitment or warranty issues) and the product page you are asking about.<\/dd>\n<dt>Resumen del problema<\/dt><dd>Describe qu\u00e9 ha ocurrido, cu\u00e1ndo empez\u00f3 y qu\u00e9 has comprobado ya.<\/dd>\n<dt>Fotos o v\u00eddeo<\/dt><dd>Las fotos claras, las capturas de pantalla o un v\u00eddeo breve ayudan a explicar el caso.<\/dd>\n<\/dl>\n<\/section>\n<section class=\"abpp-support\"><p class=\"abpp-label\">Contacto directo<\/p><h2>Contact TESVX Support<\/h2>\n<p>Para el servicio posventa y la asistencia sobre productos, utiliza nuestros canales oficiales: correo electr\u00f3nico <a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a>, WhatsApp <a href=\"https:\/\/wa.me\/447525068809\" target=\"_blank\" rel=\"noopener\">+44 7525 068809<\/a>, o el <a href=\"https:\/\/tesvx.com\/es\/contact-us\/\">formulario de soporte<\/a>.<\/p>\n<\/section>\n<\/div>\n<section class=\"abpp-section\"><h2>Business Information<\/h2><p>TESVX is operated by Shenzhen Yunhaoyang Technology Co., Ltd..<\/p>Room 203, No. 12, Lane 13, Lingxia Garden, Area 36, Shanghe Community, Xin&#039;an Subdistrict, Bao&#039;an District, Shenzhen, Guangdong 518101, China<p>Business address only, not a return address.<\/p><\/section>","protected":false},"excerpt":{"rendered":"<p>\/ Help Center Support and help Help Center Find the right support route for orders, shipping, returns, warranty, fitment questions, rewards and after-sales communication. Quick reference Support routes Order \/ Shipping \/ Fitment E-mail Response Support routes 9 Service hours Response target Support e-mail Support routing Start with the topic that matches your case. Choosing [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-3875","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","page_structure_type":"type-4","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/pages\/3875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/comments?post=3875"}],"version-history":[{"count":2,"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/pages\/3875\/revisions"}],"predecessor-version":[{"id":32718,"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/pages\/3875\/revisions\/32718"}],"wp:attachment":[{"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/media?parent=3875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}