{"id":3864,"date":"2026-09-30T10:04:41","date_gmt":"2026-09-30T10:04:41","guid":{"rendered":"https:\/\/tesvx.com\/index.php\/shipping-policy\/"},"modified":"2026-10-25T19:52:44","modified_gmt":"2026-10-26T03:52:44","slug":"politica-de-envio","status":"publish","type":"page","link":"https:\/\/tesvx.com\/es\/shipping-policy\/","title":{"rendered":"Pol\u00edtica de env\u00edo"},"content":{"rendered":"<div class=\"abpp abpp--shipping\">\n<nav class=\"abpp-crumb\" aria-label=\"Ruta de navegaci\u00f3n\"><a href=\"https:\/\/tesvx.com\/es\/\">Inicio<\/a> \/ Pol\u00edtica de env\u00edo<\/nav>\n<header class=\"abpp-hero\">\n<div>\n<p class=\"abpp-eyebrow\">TESVX Store Policy<\/p>\n<h1 class=\"abpp-title\">Pol\u00edtica de env\u00edo<\/h1>\n<p class=\"abpp-lead\">Processing time, shipping costs and methods, customs and duties, tracking, and what to do if a parcel is late, damaged or missing.<\/p>\n<p class=\"abpp-merchant\"><strong>Identidad del comerciante:<\/strong> TESVX is operated by Shenzhen Yunhaoyang Technology Co., Ltd..<\/p>\n<\/div>\n<aside class=\"abpp-quick\" aria-label=\"Referencia r\u00e1pida\"><p class=\"abpp-label\">Referencia r\u00e1pida<\/p><dl>\n<dt>Env\u00edo gratis<\/dt><dd>Orders at least US$149<\/dd>\n<dt>Processing<\/dt><dd>1-3 d\u00edas laborables<\/dd>\n<dt>US &amp; Canada<\/dt><dd>7-15 days<\/dd>\n<dt>Customs guarantee<\/dt><dd>21 business days<\/dd>\n<\/dl><\/aside>\n<\/header>\n<dl class=\"abpp-kpis\">\n<div><dt>Env\u00edo gratis<\/dt><dd>At least US$149<\/dd><\/div>\n<div><dt>Processing<\/dt><dd>1-3 d\u00edas laborables<\/dd><\/div>\n<div><dt>UK &amp; Europe<\/dt><dd>7-12 days<\/dd><\/div>\n<div><dt>Import tax<\/dt><dd>Reimbursed up to 30% of the order value<\/dd><\/div>\n<\/dl>\n<div class=\"abpp-callout\">\n<p class=\"abpp-label\">Free worldwide shipping<\/p>\n<p class=\"abpp-callout__title\">Orders at least US$149 ship free worldwide.<\/p>\n<p>The threshold applies to the eligible item subtotal after coupon discounts and before reward-point redemption, excluding shipping and taxes. The equivalent threshold in your checkout currency is shown at checkout. Below it, the exact shipping fee is shown at checkout before you pay.<\/p>\n<\/div>\n<p class=\"abpp-label\">Detalles de la pol\u00edtica<\/p>\n<section class=\"abpp-sec\"><h2>1. Processing Time<\/h2>\n<p>Orders are usually prepared and handed to the carrier within <strong>1-3 d\u00edas laborables<\/strong> after payment. Weekends and public holidays may add a short delay.<\/p>\n<p>Customized products (for example steering wheels and wheels) have their own production time, shown on the product page or confirmed by our team.<\/p>\n<\/section>\n<section class=\"abpp-sec\"><h2>2. Shipping Cost<\/h2>\n<ul>\n<li><strong>Free worldwide shipping on orders at least US$149<\/strong> (eligible item subtotal after coupon discounts and before reward-point redemption, excluding shipping and taxes).<\/li>\n<li>For orders below this amount, the shipping fee is calculated at checkout from the package weight and size (volumetric weight), destination and shipping method.<\/li>\n<li><strong>Remote areas:<\/strong> some carriers charge a remote-area surcharge (typically about US$38). If your address is affected &mdash; even on a free-shipping order &mdash; we will contact you before shipping. Free shipping may also vary during promotions or for some destinations, such as island territories.<\/li>\n<\/ul>\n<\/section>\n<section class=\"abpp-sec\"><h2>3. Shipping Methods and Delivery Time<\/h2>\n<p>Checkout offers two options. <strong>Env\u00edo gratis<\/strong> is available on orders at least US$149; <strong>Express Shipping<\/strong> is a paid option calculated by weight and destination. Estimated delivery times after shipment:<\/p>\n<div class=\"abpp-tablewrap\"><table class=\"abpp-table\">\n<thead><tr><th>Destination<\/th><th>Free Shipping (orders at least US$149)<\/th><th>Express Shipping<\/th><\/tr><\/thead>\n<tbody>\n<tr><td>United States &amp; Canada<\/td><td>7-15 days<\/td><td>10-15 days<\/td><\/tr>\n<tr><td>United Kingdom &amp; Europe<\/td><td>7-12 days<\/td><td>7-12 days<\/td><\/tr>\n<tr><td>Australia &amp; New Zealand<\/td><td>5-10 days<\/td><td>10-15 days<\/td><\/tr>\n<tr><td>Japan<\/td><td>5-10 days<\/td><td>5-10 days<\/td><\/tr>\n<tr><td>Brazil &amp; Russia<\/td><td>10-15 days<\/td><td>Shown at checkout<\/td><\/tr>\n<tr><td>Other countries<\/td><td colspan=\"2\">Shown at checkout before you pay<\/td><\/tr>\n<\/tbody><\/table><\/div>\n<p>Delivery times start after the order ships and do not include processing time. They are estimates; customs, weather, holidays and carrier delays can extend them.<\/p>\n<ul>\n<li>We choose the most suitable carrier for your destination. If you need a specific carrier, leave a note on your order.<\/li>\n<li>Large or heavy items may ship by a different method; we will tell you before shipping.<\/li>\n<li>Some orders ship in <strong>several packages<\/strong>, each with its own tracking number.<\/li>\n<\/ul>\n<\/section>\n<section class=\"abpp-sec\"><h2>4. Order Tracking<\/h2>\n<p>When your order ships, we e-mail you the tracking number. You can also check it on our <a href=\"https:\/\/tesvx.com\/es\/track-your-order\/\">Sigue tu pedido<\/a> page. Tracking usually activates within 24-72 hours; some carriers update in batches or only on internal systems. If tracking has not moved for 5 business days, contact us and we will check with the carrier.<\/p>\n<p>Please add support@tesvx.com to your safe-sender list so shipping e-mails reach you.<\/p>\n<\/section>\n<section class=\"abpp-sec\"><h2>5. Customs, Duties and Taxes<\/h2>\n<dl class=\"abpp-defs\">\n<dt>Duty-prepaid lines (DDP)<\/dt><dd>Where available for your country, we ship on duty-prepaid lines: TESVX pays duties and taxes in advance and you pay nothing on delivery.<\/dd>\n<dt>Import tax on arrival<\/dt><dd>On other services (for example commercial express carriers such as DHL, UPS or FedEx), some countries may still charge import tax. If you are asked to pay, contact us with the tax receipt and we will reimburse the full amount, provided it does not exceed 30% of the order value.<\/dd>\n<dt>Tax ID required<\/dt><dd>Brazil (CPF\/CNPJ), Chile, Israel, Italy (Codice Fiscale), Malaysia, Singapore, South Korea (PCCC) and Turkey (11-digit ID or tax number). Please add your tax ID in the order notes or e-mail it to us right after ordering.<\/dd>\n<dt>Declarations<\/dt><dd>All parcels are declared at their true value and description, as required by law.<\/dd>\n<dt>Clearance time<\/dt><dd>Normally 1-7 business days. If your package is held in customs for more than <strong>21 business days<\/strong>, we will send a free replacement or give you a full refund.<\/dd>\n<\/dl>\n<\/section>\n<section class=\"abpp-sec\"><h2>6. Address and Phone Number<\/h2>\n<p>Please enter a complete address and a reachable phone number &mdash; carriers use it to arrange delivery. <strong>Before shipment<\/strong> we can update your address; contact us as soon as possible. <strong>After shipment<\/strong> the parcel is with the carrier and we may not be able to change it; you may need to contact the local carrier directly.<\/p>\n<\/section>\n<section class=\"abpp-sec\" id=\"delivered-not-received\"><h2>7. Package Shows &ldquo;Delivered&rdquo; but Not Received<\/h2>\n<ol>\n<li>Check around your property, with neighbors, your building&rsquo;s front desk or parcel room and household members, and look for a delivery photo or notice slip.<\/li>\n<li>If you still can&rsquo;t find it, <strong>contact the carrier<\/strong> with your tracking number, ask them to open an investigation and get a <strong>case or claim number<\/strong>.<\/li>\n<li>Send the case number to <a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a>. We start our own process immediately and, once the carrier&rsquo;s investigation concludes (usually 2&ndash;3 business days), arrange a <strong>replacement or refund<\/strong> as appropriate.<\/li>\n<\/ol>\n<p>Please act quickly &mdash; carrier investigations have time limits.<\/p>\n<\/section>\n<section class=\"abpp-sec\"><h2>8. Damaged or Missing Items<\/h2>\n<p>Inspect your parcel on arrival. If anything is damaged or missing, contact us within <strong>24 hours of delivery<\/strong> with photos of the outer and inner packaging, the shipping label and the damaged part. We will arrange a replacement or refund. If one package of a multi-package order has not arrived within its expected time, send us your order number and that package&rsquo;s tracking number.<\/p>\n<\/section>\n<section class=\"abpp-support\"><p class=\"abpp-label\">Asistencia<\/p><h2>Shipping Questions<\/h2>\n<p>Correo electr\u00f3nico <a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a> &mdash; we reply within 12 hours during service hours (Monday-Saturday, 9:00 AM-6:00 PM GMT+8).<\/p>\n<\/section>\n<p class=\"abpp-note\">Your mandatory consumer rights remain unaffected. Store return conditions, fees, reporting requests and warranty limits do not exclude statutory rights or remedies that cannot lawfully be restricted. The requested damage-reporting period helps us investigate promptly; it is not a waiver of those rights.<\/p>\n<section class=\"abpp-section\"><h2>Business Information<\/h2><p>TESVX is operated by Shenzhen Yunhaoyang Technology Co., Ltd..<\/p>Room 203, No. 12, Lane 13, Lingxia Garden, Area 36, Shanghe Community, Xin&#039;an Subdistrict, Bao&#039;an District, Shenzhen, Guangdong 518101, China<p>Business address only, not a return address. Please contact <a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a> before sending any return.<\/p><\/section>\n<section class=\"abpp-related\"><p class=\"abpp-label\">Recursos \u00fatiles<\/p><h2>P\u00e1ginas de pol\u00edticas relacionadas<\/h2><div class=\"abpp-cards\"><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/es\/track-your-order\/\"><span class=\"abpp-card__title\">Sigue tu pedido<\/span><span class=\"abpp-card__text\">Consulta las actualizaciones del transportista con tu n\u00famero de seguimiento.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/es\/return-refund-policy\/\"><span class=\"abpp-card__title\">Pol\u00edtica de devoluciones y reembolsos<\/span><span class=\"abpp-card__text\">30-day returns, cancellations, costs and refund timing.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/es\/faqs\/\"><span class=\"abpp-card__title\">Preguntas frecuentes<\/span><span class=\"abpp-card__text\">Quick answers about orders, shipping, returns and fitment.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/es\/payment-billing-terms\/\"><span class=\"abpp-card__title\">Payment Methods<\/span><span class=\"abpp-card__text\">Cards, PayPal, Apple Pay, Google Pay and payment help.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/es\/contact-us\/\"><span class=\"abpp-card__title\">Contacto<\/span><span class=\"abpp-card__text\">Email-first support with replies within 12 hours.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/es\/warranty-policy\/\"><span class=\"abpp-card__title\">Pol\u00edtica de garant\u00eda<\/span><span class=\"abpp-card__text\">Coverage by product type, exclusions and claims.<\/span><\/a><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\/ Shipping Policy Store Policy Shipping Policy Processing time, shipping costs and methods, customs and duties, tracking, and what to do if a parcel is late, damaged or missing. Merchant identity: is operated by . Quick reference Free shipping Orders at least Processing US &amp; Canada Customs guarantee Free shipping At least Processing UK &amp; [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-3864","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","page_structure_type":"type-4","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/pages\/3864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/comments?post=3864"}],"version-history":[{"count":3,"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/pages\/3864\/revisions"}],"predecessor-version":[{"id":32715,"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/pages\/3864\/revisions\/32715"}],"wp:attachment":[{"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/media?parent=3864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}