{"id":32667,"date":"2026-10-05T04:02:49","date_gmt":"2026-10-05T12:02:49","guid":{"rendered":"https:\/\/tesvx.com\/complaints-suggestions\/"},"modified":"2026-10-25T19:52:41","modified_gmt":"2026-10-26T03:52:41","slug":"quejas-y-sugerencias","status":"publish","type":"page","link":"https:\/\/tesvx.com\/es\/complaints-suggestions\/","title":{"rendered":"Quejas y sugerencias"},"content":{"rendered":"<div class=\"abpp abpp--complaints\">\n<nav class=\"abpp-crumb\" aria-label=\"Ruta de navegaci\u00f3n\"><a href=\"https:\/\/tesvx.com\/es\/\">Inicio<\/a> \/ Quejas y sugerencias<\/nav>\n<header class=\"abpp-hero\">\n<div>\n<p class=\"abpp-eyebrow\">TESVX Customer Care<\/p>\n<h1 class=\"abpp-title\">Quejas y sugerencias<\/h1>\n<p class=\"abpp-lead\">Thank you for helping us improve. This page is open to customers worldwide, wherever you are located.<\/p>\n<\/div>\n<aside class=\"abpp-quick\" aria-label=\"Referencia r\u00e1pida\"><p class=\"abpp-label\">Referencia r\u00e1pida<\/p><dl>\n<dt>Primer paso<\/dt><dd><a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/dd>\n<dt>Escalado<\/dt><dd><a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/dd>\n<dt>Acuse de recibo<\/dt><dd>Within 2 business days<\/dd>\n<\/dl><\/aside>\n<\/header>\n<section class=\"abpp-sec\"><h2>\u00bfNecesitas ayuda con un pedido o producto?<\/h2>\n<p>Please start with our support team &mdash; they can resolve most issues fastest:<\/p>\n<ul>\n<li>Correo electr\u00f3nico <a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/li>\n<li>Live chat on any page<\/li>\n<li><a href=\"https:\/\/tesvx.com\/es\/contact-us\/\">Contacto<\/a><\/li>\n<\/ul>\n<\/section>\n<section class=\"abpp-sec\"><h2>\u00bfYa has contactado con el servicio de asistencia y sigues necesitando ayuda?<\/h2>\n<p>You can escalate directly to our management team: <strong><a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/strong><\/p>\n<p>Please include:<\/p>\n<ul>\n<li>Your order number and the e-mail used at checkout;<\/li>\n<li>Your previous ticket or e-mail subject, if any;<\/li>\n<li>What happened and what outcome you are looking for.<\/li>\n<\/ul>\n<p>We aim to acknowledge escalations within 2 business days.<\/p>\n<\/section>\n<section class=\"abpp-sec\"><h2>Sugerencias e ideas de productos<\/h2>\n<p>Ideas for new Tesla accessories, website improvements or service feedback are always welcome at the same address, or through the contact form with the topic &ldquo;Complaint or suggestion&rdquo;. We may not be able to reply to every suggestion individually, but every message is read and shared with the relevant team.<\/p>\n<p>Kind regards,<br>The TESVX Management Team<\/p>\n<\/section>\n<section class=\"abpp-section\"><h2>Business Information<\/h2><p>TESVX is operated by Shenzhen Yunhaoyang Technology Co., Ltd..<\/p>Room 203, No. 12, Lane 13, Lingxia Garden, Area 36, Shanghe Community, Xin&#039;an Subdistrict, Bao&#039;an District, Shenzhen, Guangdong 518101, China<p>Business address only, not a return address. Please contact <a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a> before sending any return.<\/p><\/section>\n<section class=\"abpp-related\"><p class=\"abpp-label\">Recursos \u00fatiles<\/p><h2>P\u00e1ginas de pol\u00edticas relacionadas<\/h2><div class=\"abpp-cards\"><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/es\/contact-us\/\"><span class=\"abpp-card__title\">Contacto<\/span><span class=\"abpp-card__text\">Email-first support with replies within 12 hours.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/es\/return-refund-policy\/\"><span class=\"abpp-card__title\">Pol\u00edtica de devoluciones y reembolsos<\/span><span class=\"abpp-card__text\">30-day returns, cancellations, costs and refund timing.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/es\/warranty-policy\/\"><span class=\"abpp-card__title\">Pol\u00edtica de garant\u00eda<\/span><span class=\"abpp-card__text\">Coverage by product type, exclusions and claims.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/es\/shipping-policy\/\"><span class=\"abpp-card__title\">Pol\u00edtica de env\u00edo<\/span><span class=\"abpp-card__text\">Free shipping, methods, duties, tracking and delivery.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/es\/faqs\/\"><span class=\"abpp-card__title\">Preguntas frecuentes<\/span><span class=\"abpp-card__text\">Quick answers about orders, shipping, returns and fitment.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/es\/help-center\/\"><span class=\"abpp-card__title\">Centro de ayuda<\/span><span class=\"abpp-card__text\">Encuentra la v\u00eda de asistencia adecuada para tu caso.<\/span><\/a><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\/ Complaints &amp; Suggestions Customer Care Complaints &amp; Suggestions Thank you for helping us improve. This page is open to customers worldwide, wherever you are located. Quick reference First step Escalation Acknowledgement Within Need Help With an Order or Product? Please start with our support team &mdash; they can resolve most issues fastest: E-mail Live [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-32667","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","page_structure_type":"type-4","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/pages\/32667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/comments?post=32667"}],"version-history":[{"count":1,"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/pages\/32667\/revisions"}],"predecessor-version":[{"id":32708,"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/pages\/32667\/revisions\/32708"}],"wp:attachment":[{"href":"https:\/\/tesvx.com\/es\/wp-json\/wp\/v2\/media?parent=32667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}