{"id":3875,"date":"2026-09-30T10:04:41","date_gmt":"2026-09-30T10:04:41","guid":{"rendered":"https:\/\/tesvx.com\/index.php\/help-center\/"},"modified":"2026-10-25T19:55:28","modified_gmt":"2026-10-26T03:55:28","slug":"hilfe-center","status":"publish","type":"page","link":"https:\/\/tesvx.com\/de\/help-center\/","title":{"rendered":"Hilfe-Center"},"content":{"rendered":"<div class=\"abpp abpp--help\">\n<nav class=\"abpp-crumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/tesvx.com\/de\/\">Startseite<\/a> \/ Hilfe-Center<\/nav>\n<header class=\"abpp-hero\">\n<div>\n<p class=\"abpp-eyebrow\">Support und Hilfe<\/p>\n<h1 class=\"abpp-title\">TESVX Help Center<\/h1>\n<p class=\"abpp-lead\">Find the right support route for orders, shipping, returns, warranty, fitment questions, rewards and after-sales communication.<\/p>\n<\/div>\n<aside class=\"abpp-quick\" aria-label=\"Kurz\u00fcbersicht\"><p class=\"abpp-label\">Kurz\u00fcbersicht<\/p><dl>\n<dt>Support-Wege<\/dt><dd>Order \/ Shipping \/ Fitment<\/dd>\n<dt>E-Mail<\/dt><dd><a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/dd>\n<dt>WhatsApp<\/dt><dd><a href=\"https:\/\/wa.me\/447525068809\" target=\"_blank\" rel=\"noopener\">+44 7525 068809<\/a><\/dd>\n<dt>Antwort<\/dt><dd>12 hours<\/dd>\n<\/dl><\/aside>\n<\/header>\n<dl class=\"abpp-kpis\">\n<div><dt>Support-Wege<\/dt><dd>9<\/dd><\/div>\n<div><dt>Servicezeiten<\/dt><dd>9:00 AM-6:00 PM GMT+8<\/dd><\/div>\n<div><dt>Antwortziel<\/dt><dd>12 hours<\/dd><\/div>\n<div><dt>Support-E-Mail<\/dt><dd><a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/dd><\/div>\n<\/dl>\n<div class=\"abpp-callout\">\n<p class=\"abpp-label\">Support-Weiterleitung<\/p>\n<p class=\"abpp-callout__title\">Beginnen Sie mit dem Thema, das zu Ihrem Fall passt.<\/p>\n<p>Die Wahl des richtigen Wegs hilft uns, Ihre Anfrage schneller zu pr\u00fcfen, und h\u00e4lt Bestell-, Versand-, R\u00fcckgabe-, Garantie-, Feedback- und technische F\u00e4lle \u00fcbersichtlich.<\/p>\n<\/div>\n<section class=\"abpp-sec\"><h2>Support-Wege<\/h2>\n<div class=\"abpp-routes\">\n<a href=\"https:\/\/tesvx.com\/de\/track-your-order\/\" class=\"abpp-route\"><strong>Bestellung verfolgen<\/strong><span>Sendungsverlauf pr\u00fcfen.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/de\/shipping-policy\/\" class=\"abpp-route\"><strong>Versandbedingungen<\/strong><span>Versandregeln und Lieferzeiten.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/de\/return-refund-policy\/\" class=\"abpp-route\"><strong>R\u00fcckgabe &amp; Erstattung<\/strong><span>Anforderungen an R\u00fcckgabeanfragen.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/de\/contact-us\/\" class=\"abpp-route\"><strong>Product &amp; Fitment<\/strong><span>Confirm fitment or get installation help.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/de\/faqs\/\" class=\"abpp-route\"><strong>FAQs<\/strong><span>Schnelle Antworten auf h\u00e4ufige Fragen.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/de\/warranty-policy\/\" class=\"abpp-route\"><strong>Garantieservice<\/strong><span>Garantieabdeckung und Gew\u00e4hrleistungsanspr\u00fcche.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/de\/rewards-policy\/\" class=\"abpp-route\"><strong>Rewards<\/strong><span>Earn and redeem points.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/de\/coupons-and-discounts\/\" class=\"abpp-route\"><strong>Gutscheine &amp; Rabatte<\/strong><span>Offers and code rules.<\/span><\/a>\n<a href=\"https:\/\/tesvx.com\/de\/complaints-suggestions\/\" class=\"abpp-route\"><strong>Beschwerden &amp; Vorschl\u00e4ge<\/strong><span>Escalate an unresolved case.<\/span><\/a>\n<\/div>\n<\/section>\n<section class=\"abpp-sec\"><h2>Bevor Sie uns kontaktieren<\/h2>\n<p>Eine vollst\u00e4ndige erste Nachricht erspart in der Regel R\u00fcckfragen und hilft uns, den n\u00e4chsten Schritt zu finden.<\/p>\n<dl class=\"abpp-defs\">\n<dt>Bestellnummer<\/dt><dd>Geben Sie die Bestellnummer oder die Kauf-E-Mail an, wenn sich Ihre Frage auf eine Bestellung bezieht.<\/dd>\n<dt>Vehicle and product<\/dt><dd>Your Tesla model and year (VIN for fitment or warranty issues) and the product page you are asking about.<\/dd>\n<dt>Problemzusammenfassung<\/dt><dd>Beschreiben Sie, was passiert ist, wann es begonnen hat und was Sie bereits gepr\u00fcft haben.<\/dd>\n<dt>Fotos oder Video<\/dt><dd>Klare Fotos, Screenshots oder ein kurzes Video helfen, den Fall zu erkl\u00e4ren.<\/dd>\n<\/dl>\n<\/section>\n<section class=\"abpp-support\"><p class=\"abpp-label\">Direkter Kontakt<\/p><h2>Contact TESVX Support<\/h2>\n<p>F\u00fcr After-Sales- und Produktsupport nutzen Sie unsere offiziellen Kan\u00e4le: E-Mail <a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a>, WhatsApp <a href=\"https:\/\/wa.me\/447525068809\" target=\"_blank\" rel=\"noopener\">+44 7525 068809<\/a>, oder die <a href=\"https:\/\/tesvx.com\/de\/contact-us\/\">Support-Formular<\/a>.<\/p>\n<\/section>\n<\/div>\n<section class=\"abpp-section\"><h2>Business Information<\/h2><p>TESVX is operated by Shenzhen Yunhaoyang Technology Co., Ltd..<\/p>Room 203, No. 12, Lane 13, Lingxia Garden, Area 36, Shanghe Community, Xin&#039;an Subdistrict, Bao&#039;an District, Shenzhen, Guangdong 518101, China<p>Business address only, not a return address.<\/p><\/section>","protected":false},"excerpt":{"rendered":"<p>\/ Help Center Support and help Help Center Find the right support route for orders, shipping, returns, warranty, fitment questions, rewards and after-sales communication. Quick reference Support routes Order \/ Shipping \/ Fitment E-mail Response Support routes 9 Service hours Response target Support e-mail Support routing Start with the topic that matches your case. Choosing [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-3875","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","page_structure_type":"type-4","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/pages\/3875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/comments?post=3875"}],"version-history":[{"count":2,"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/pages\/3875\/revisions"}],"predecessor-version":[{"id":32718,"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/pages\/3875\/revisions\/32718"}],"wp:attachment":[{"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/media?parent=3875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}