{"id":3870,"date":"2026-09-30T10:04:41","date_gmt":"2026-09-30T10:04:41","guid":{"rendered":"https:\/\/tesvx.com\/index.php\/faqs\/"},"modified":"2026-10-25T19:52:43","modified_gmt":"2026-10-26T03:52:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/tesvx.com\/de\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"abpp abpp--faqs\">\n<nav class=\"abpp-crumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/tesvx.com\/de\/\">Startseite<\/a> \/ FAQs<\/nav>\n<header class=\"abpp-hero\">\n<div>\n<p class=\"abpp-eyebrow\">Schnelle Antworten \u00b7 Richtlinien-Zusammenfassungen \u00b7 Support<\/p>\n<h1 class=\"abpp-title\">H\u00e4ufig gestellte Fragen<\/h1>\n<p class=\"abpp-lead\">Short answers about orders, payment, shipping, customs, returns, fitment and rewards. Each answer links to the full policy that governs your order.<\/p>\n<\/div>\n<aside class=\"abpp-quick\" aria-label=\"Kurz\u00fcbersicht\"><p class=\"abpp-label\">Kurz\u00fcbersicht<\/p><dl>\n<dt>Kostenloser Versand<\/dt><dd>At least US$149<\/dd>\n<dt>Processing<\/dt><dd>1-3 Werktage<\/dd>\n<dt>Returns<\/dt><dd>30 days<\/dd>\n<dt>Support<\/dt><dd><a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/dd>\n<\/dl><\/aside>\n<\/header>\n<dl class=\"abpp-kpis\">\n<div><dt>Kostenloser Versand<\/dt><dd>At least US$149<\/dd><\/div>\n<div><dt>Processing<\/dt><dd>1-3 Werktage<\/dd><\/div>\n<div><dt>Returns<\/dt><dd>30 days<\/dd><\/div>\n<div><dt>E-mail replies<\/dt><dd>Within 12 hours<\/dd><\/div>\n<\/dl>\n<div class=\"abpp-faq\">\n<section class=\"abpp-sec\"><h2>Orders &amp; Payment <span class=\"abpp-count\">5 Fragen<\/span><\/h2>\n<details><summary>Welche Zahlungsmethoden akzeptieren Sie?<\/summary><p>Visa, Mastercard, American Express and Discover cards, PayPal, Apple Pay and Google Pay. All payments are processed by secure, PCI-compliant payment providers &mdash; we never see or store your full card number. See <a href=\"https:\/\/tesvx.com\/de\/payment-billing-terms\/\">Payment Methods<\/a>.<\/p><\/details>\n<details><summary>Can I change or cancel my order?<\/summary><p>Yes, before it ships. Contact us as soon as possible with your order number. After shipment we will try to intercept the parcel, but this cannot be guaranteed.<\/p><\/details>\n<details><summary>My shipping address is wrong or incomplete &mdash; what should I do?<\/summary><p>Contact us right away. We can update it before shipment. After shipment the parcel is with the carrier, so you may need to contact the local carrier.<\/p><\/details>\n<details><summary>Can I use more than one discount code?<\/summary><p>Whether codes can be combined depends on each offer. Individual-use codes cannot be combined with other codes. Eligible codes can be used with reward points where checkout permits it. See <a href=\"https:\/\/tesvx.com\/de\/coupons-and-discounts\/\">Gutscheine &amp; Rabatte<\/a>.<\/p><\/details>\n<details><summary>Why is my discount code not working?<\/summary><p>Common reasons: the code doesn&rsquo;t apply to the items in your cart, it was typed incorrectly, it has expired, or it didn&rsquo;t come from an official TESVX channel.<\/p><\/details>\n<\/section>\n<section class=\"abpp-sec\"><h2>Shipping &amp; Delivery <span class=\"abpp-count\">8 questions<\/span><\/h2>\n<details><summary>How long will my order take?<\/summary><p>Delivery time = processing time + shipping time. Orders are usually processed within 1-3 business days. With Free Shipping, delivery after shipment usually takes 7-15 days to the US and Canada, 7-12 days to the UK and Europe, and 5-10 days to Australia. See the <a href=\"https:\/\/tesvx.com\/de\/shipping-policy\/\">Versandbedingungen<\/a>.<\/p><\/details>\n<details><summary>Do you ship internationally? Is shipping free?<\/summary><p>Yes, we ship worldwide. Orders at least US$149 (eligible item subtotal after coupon discounts and before reward-point redemption, excluding shipping and taxes) ship free. Below that, the exact shipping fee is shown at checkout before you pay.<\/p><\/details>\n<details><summary>My order is over the free-shipping amount &mdash; why was I asked to pay shipping?<\/summary><p>Some remote areas carry a carrier surcharge (typically about US$38). In that case our team contacts you before shipping to explain the cost.<\/p><\/details>\n<details><summary>How do I track my order?<\/summary><p>Use the tracking number in your shipping confirmation e-mail on our <a href=\"https:\/\/tesvx.com\/de\/track-your-order\/\">Bestellung verfolgen<\/a> Seite.<\/p><\/details>\n<details><summary>My tracking hasn&rsquo;t updated. Is something wrong?<\/summary><p>Usually not. Tracking can pause while a parcel moves between carriers or through customs, and some carriers update only on internal systems. If there&rsquo;s no update for 5 business days, contact us and we will check.<\/p><\/details>\n<details><summary>Why did my order arrive in separate packages?<\/summary><p>Larger orders may ship in several parcels, each with its own tracking number. If one hasn&rsquo;t arrived within its expected time, e-mail us your order number and that parcel&rsquo;s tracking number.<\/p><\/details>\n<details><summary>My parcel says &ldquo;delivered&rdquo; but I don&rsquo;t have it.<\/summary><p>Check with neighbors, your front desk or parcel room, and look for a delivery photo or notice. If it&rsquo;s still missing, contact the carrier, ask them to open an investigation and get a case number, then send that number to us. We arrange a replacement or refund once the investigation concludes.<\/p><\/details>\n<details><summary>I never received my order.<\/summary><p>Check the latest tracking status first, then contact us &mdash; we investigate with the carrier and make it right.<\/p><\/details>\n<\/section>\n<section class=\"abpp-sec\"><h2>Customs &amp; Duties <span class=\"abpp-count\">3 Fragen<\/span><\/h2>\n<details><summary>Will I have to pay import duties?<\/summary><p>On duty-prepaid (DDP) lines, no &mdash; we prepay duties and taxes. On other services, some countries may charge tax on arrival; send us the receipt and we reimburse it, up to 30% of the order value.<\/p><\/details>\n<details><summary>Do I need to provide a tax ID?<\/summary><p>Yes for Brazil (CPF\/CNPJ), Chile, Israel, Italy (Codice Fiscale), Malaysia, Singapore, South Korea (PCCC) and Turkey (11-digit ID or tax number). Add it to your order notes or e-mail it to us right after ordering.<\/p><\/details>\n<details><summary>How long does customs clearance take?<\/summary><p>Usually 1-7 business days, sometimes longer in peak season. If your package is held by customs for more than 21 business days, we send a free replacement or give you a full refund.<\/p><\/details>\n<\/section>\n<section class=\"abpp-sec\"><h2>Returns &amp; Refunds <span class=\"abpp-count\">7 Fragen<\/span><\/h2>\n<details><summary>What is your return policy?<\/summary><p>You can request a return within 30 days of delivery for unused items in original packaging. Quality problems are on us; preference returns carry a 15% restocking fee and return shipping. See the <a href=\"https:\/\/tesvx.com\/de\/return-refund-policy\/\">R\u00fcckgabe- &amp; R\u00fcckerstattungsrichtlinie<\/a>.<\/p><\/details>\n<details><summary>Can I exchange an item?<\/summary><p>Yes, within 30 days of delivery for unused items in original packaging. Return the original item, then place a new order once the return is accepted.<\/p><\/details>\n<details><summary>My item arrived damaged. What should I do?<\/summary><p>Within 24 hours of delivery, take clear photos of the outer and inner packaging, the shipping label and the damaged part, and send them to <a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a>. We arrange a replacement or refund.<\/p><\/details>\n<details><summary>How and when will I get my refund?<\/summary><p>Refunds go back to your original payment method within 1-5 business days of approval; your bank usually posts them within 1-7 business days. If it hasn&rsquo;t arrived, ask us for the ARN reference number to trace it with your bank.<\/p><\/details>\n<details><summary>Will shipping fees be refunded?<\/summary><p>We cover applicable shipping costs when the return is our responsibility (defective or wrong item). For preference returns, original shipping fees are generally not refunded, except where applicable consumer law requires it. A partial refund does not remove our responsibility for a defective or wrong item.<\/p><\/details>\n<details><summary>I used a discount code or points. How is my refund calculated?<\/summary><p>We refund the amount you actually paid. Discount codes are not refundable; points used on the order are returned in proportion to the refund.<\/p><\/details>\n<details><summary>My card has expired or been cancelled. Will I still get my refund?<\/summary><p>Yes. The refund goes to the original card, and your bank credits it to your new card or linked account.<\/p><\/details>\n<\/section>\n<section class=\"abpp-sec\"><h2>Products &amp; Fitment <span class=\"abpp-count\">6 Fragen<\/span><\/h2>\n<details><summary>Will this product fit my Tesla?<\/summary><p>Send us your model, year, factory or region (if known) and the product link, and we will confirm fitment before you order.<\/p><\/details>\n<details><summary>The product doesn&rsquo;t seem to fit. What now?<\/summary><p>Please try the installation guide or video first &mdash; some parts look different until fully seated. If it still doesn&rsquo;t fit, send us your model, year and VIN plus photos or a video of the installation, and we will offer guidance, a replacement or a return.<\/p><\/details>\n<details><summary>Why does real carbon fiber look uneven on curves?<\/summary><p>It&rsquo;s a natural characteristic, not a defect. During high-temperature molding, the woven fibers stretch and shift slightly where the part curves, so the pattern varies &mdash; a sign of genuine carbon fiber.<\/p><\/details>\n<details><summary>My seat covers have creases after unpacking. Is that normal?<\/summary><p>Yes. Creases come from compression in shipping. Warm them gently with a hair dryer from about 6 cm (2&ndash;3 in) away; once installed and stretched, the covers smooth out.<\/p><\/details>\n<details><summary>How do I clean light-colored leather seat covers?<\/summary><p>Wipe stains with a soft cloth and a little rubbing alcohol, a foam cleaner or a leather cleaner. Clean light seats every 1&ndash;2 weeks, avoid bleach or strong acid or alkali cleaners, and use a sunshade to limit fading.<\/p><\/details>\n<details><summary>Will installing an accessory affect my vehicle warranty?<\/summary><p>Most of our products install without cutting or permanent changes. TESVX is independent and not affiliated with Tesla, Inc.; questions about your factory warranty should go to your vehicle manufacturer. Consider professional installation for electrical parts. See the <a href=\"https:\/\/tesvx.com\/de\/warranty-policy\/\">Garantiebedingungen<\/a>.<\/p><\/details>\n<\/section>\n<section class=\"abpp-sec\"><h2>Rewards &amp; Contact <span class=\"abpp-count\">2 questions<\/span><\/h2>\n<details><summary>How do reward points work?<\/summary><p>Earn 6 points per $1 spent and redeem 120 points = $1 off at checkout. See the <a href=\"https:\/\/tesvx.com\/de\/rewards-policy\/\">Rewards Policy<\/a>.<\/p><\/details>\n<details><summary>How do I contact you?<\/summary><p>E-Mail <a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a> or use live chat. We reply within 12 hours during service hours. See <a href=\"https:\/\/tesvx.com\/de\/contact-us\/\">Kontakt<\/a>.<\/p><\/details>\n<\/section>\n<\/div>\n<p class=\"abpp-note\">Your mandatory consumer rights remain unaffected. Store return conditions, fees, reporting requests and warranty limits do not exclude statutory rights or remedies that cannot lawfully be restricted. The requested damage-reporting period helps us investigate promptly; it is not a waiver of those rights.<\/p>\n<section class=\"abpp-section\"><h2>Business Information<\/h2><p>TESVX is operated by Shenzhen Yunhaoyang Technology Co., Ltd..<\/p>Room 203, No. 12, Lane 13, Lingxia Garden, Area 36, Shanghe Community, Xin&#039;an Subdistrict, Bao&#039;an District, Shenzhen, Guangdong 518101, China<p>Business address only, not a return address. Please contact <a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a> before sending any return.<\/p><\/section>\n<section class=\"abpp-related\"><p class=\"abpp-label\">N\u00fctzliche Ressourcen<\/p><h2>Verwandte Richtlinienseiten<\/h2><div class=\"abpp-cards\"><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/de\/shipping-policy\/\"><span class=\"abpp-card__title\">Versandbedingungen<\/span><span class=\"abpp-card__text\">Free shipping, methods, duties, tracking and delivery.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/de\/return-refund-policy\/\"><span class=\"abpp-card__title\">R\u00fcckgabe- &amp; R\u00fcckerstattungsrichtlinie<\/span><span class=\"abpp-card__text\">30-day returns, cancellations, costs and refund timing.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/de\/warranty-policy\/\"><span class=\"abpp-card__title\">Garantiebedingungen<\/span><span class=\"abpp-card__text\">Coverage by product type, exclusions and claims.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/de\/track-your-order\/\"><span class=\"abpp-card__title\">Bestellung verfolgen<\/span><span class=\"abpp-card__text\">Pr\u00fcfen Sie die Sendungsupdates des Zustellers mit Ihrer Sendungsnummer.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/de\/contact-us\/\"><span class=\"abpp-card__title\">Kontakt<\/span><span class=\"abpp-card__text\">Email-first support with replies within 12 hours.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/de\/rewards-policy\/\"><span class=\"abpp-card__title\">Rewards Policy<\/span><span class=\"abpp-card__text\">How reward points are earned, redeemed and returned.<\/span><\/a><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\/ FAQs Quick answers &middot; Policy summaries &middot; Support Frequently Asked Questions Short answers about orders, payment, shipping, customs, returns, fitment and rewards. Each answer links to the full policy that governs your order. Quick reference Free shipping At least Processing Returns days Support Free shipping At least Processing Returns days E-mail replies Within Orders [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-3870","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","page_structure_type":"type-4","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/pages\/3870","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/comments?post=3870"}],"version-history":[{"count":3,"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/pages\/3870\/revisions"}],"predecessor-version":[{"id":32712,"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/pages\/3870\/revisions\/32712"}],"wp:attachment":[{"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/media?parent=3870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}