{"id":32667,"date":"2026-10-05T04:02:49","date_gmt":"2026-10-05T12:02:49","guid":{"rendered":"https:\/\/tesvx.com\/complaints-suggestions\/"},"modified":"2026-10-25T19:52:41","modified_gmt":"2026-10-26T03:52:41","slug":"beschwerden-und-vorschlage","status":"publish","type":"page","link":"https:\/\/tesvx.com\/de\/complaints-suggestions\/","title":{"rendered":"Beschwerden &amp; Vorschl\u00e4ge"},"content":{"rendered":"<div class=\"abpp abpp--complaints\">\n<nav class=\"abpp-crumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/tesvx.com\/de\/\">Startseite<\/a> \/ Beschwerden &amp; Vorschl\u00e4ge<\/nav>\n<header class=\"abpp-hero\">\n<div>\n<p class=\"abpp-eyebrow\">TESVX Customer Care<\/p>\n<h1 class=\"abpp-title\">Beschwerden &amp; Vorschl\u00e4ge<\/h1>\n<p class=\"abpp-lead\">Thank you for helping us improve. This page is open to customers worldwide, wherever you are located.<\/p>\n<\/div>\n<aside class=\"abpp-quick\" aria-label=\"Kurz\u00fcbersicht\"><p class=\"abpp-label\">Kurz\u00fcbersicht<\/p><dl>\n<dt>Erster Schritt<\/dt><dd><a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/dd>\n<dt>Eskalation<\/dt><dd><a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/dd>\n<dt>Best\u00e4tigung<\/dt><dd>Within 2 business days<\/dd>\n<\/dl><\/aside>\n<\/header>\n<section class=\"abpp-sec\"><h2>Hilfe zu einer Bestellung oder einem Produkt ben\u00f6tigt?<\/h2>\n<p>Please start with our support team &mdash; they can resolve most issues fastest:<\/p>\n<ul>\n<li>E-Mail <a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/li>\n<li>Live chat on any page<\/li>\n<li><a href=\"https:\/\/tesvx.com\/de\/contact-us\/\">Kontakt<\/a><\/li>\n<\/ul>\n<\/section>\n<section class=\"abpp-sec\"><h2>Bereits den Support kontaktiert und weiterhin Hilfe ben\u00f6tigt?<\/h2>\n<p>You can escalate directly to our management team: <strong><a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a><\/strong><\/p>\n<p>Please include:<\/p>\n<ul>\n<li>Your order number and the e-mail used at checkout;<\/li>\n<li>Your previous ticket or e-mail subject, if any;<\/li>\n<li>What happened and what outcome you are looking for.<\/li>\n<\/ul>\n<p>We aim to acknowledge escalations within 2 business days.<\/p>\n<\/section>\n<section class=\"abpp-sec\"><h2>Vorschl\u00e4ge und Produktideen<\/h2>\n<p>Ideas for new Tesla accessories, website improvements or service feedback are always welcome at the same address, or through the contact form with the topic &ldquo;Complaint or suggestion&rdquo;. We may not be able to reply to every suggestion individually, but every message is read and shared with the relevant team.<\/p>\n<p>Kind regards,<br>The TESVX Management Team<\/p>\n<\/section>\n<section class=\"abpp-section\"><h2>Business Information<\/h2><p>TESVX is operated by Shenzhen Yunhaoyang Technology Co., Ltd..<\/p>Room 203, No. 12, Lane 13, Lingxia Garden, Area 36, Shanghe Community, Xin&#039;an Subdistrict, Bao&#039;an District, Shenzhen, Guangdong 518101, China<p>Business address only, not a return address. Please contact <a href=\"mailto:support@tesvx.com\">support@tesvx.com<\/a> before sending any return.<\/p><\/section>\n<section class=\"abpp-related\"><p class=\"abpp-label\">N\u00fctzliche Ressourcen<\/p><h2>Verwandte Richtlinienseiten<\/h2><div class=\"abpp-cards\"><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/de\/contact-us\/\"><span class=\"abpp-card__title\">Kontakt<\/span><span class=\"abpp-card__text\">Email-first support with replies within 12 hours.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/de\/return-refund-policy\/\"><span class=\"abpp-card__title\">R\u00fcckgabe- &amp; R\u00fcckerstattungsrichtlinie<\/span><span class=\"abpp-card__text\">30-day returns, cancellations, costs and refund timing.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/de\/warranty-policy\/\"><span class=\"abpp-card__title\">Garantiebedingungen<\/span><span class=\"abpp-card__text\">Coverage by product type, exclusions and claims.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/de\/shipping-policy\/\"><span class=\"abpp-card__title\">Versandbedingungen<\/span><span class=\"abpp-card__text\">Free shipping, methods, duties, tracking and delivery.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/de\/faqs\/\"><span class=\"abpp-card__title\">FAQs<\/span><span class=\"abpp-card__text\">Quick answers about orders, shipping, returns and fitment.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/tesvx.com\/de\/help-center\/\"><span class=\"abpp-card__title\">Hilfe-Center<\/span><span class=\"abpp-card__text\">Den passenden Supportweg f\u00fcr Ihren Fall finden.<\/span><\/a><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\/ Complaints &amp; Suggestions Customer Care Complaints &amp; Suggestions Thank you for helping us improve. This page is open to customers worldwide, wherever you are located. Quick reference First step Escalation Acknowledgement Within Need Help With an Order or Product? Please start with our support team &mdash; they can resolve most issues fastest: E-mail Live [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-32667","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","page_structure_type":"type-4","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/pages\/32667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/comments?post=32667"}],"version-history":[{"count":1,"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/pages\/32667\/revisions"}],"predecessor-version":[{"id":32708,"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/pages\/32667\/revisions\/32708"}],"wp:attachment":[{"href":"https:\/\/tesvx.com\/de\/wp-json\/wp\/v2\/media?parent=32667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}